Contact

Tell me what is going wrong

A short description of the problem and roughly how many machines are involved is enough to start. Messages come straight to me — there is no queue and nobody to route them through.

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What to expect

Response time

Messages come to me directly. I reply personally, usually within a business day or two. If it is urgent, say so and it moves up the list.

No sales pressure

The first conversation is about working out what is actually wrong. If the job is outside what one person can do well, you will be told that rather than sold something.